Support
Support
A question or a problem? We'll get back to you.
Last updated: 28 September 2026
Write to puccini.f13@gmail.com with your iPhone model and iOS version. We reply within two working days.
Subscription and billing
Manage or cancel LIMINA+
The subscription is sold and billed by Apple: Settings → your name → Subscriptions → LIMINA+. Cancellation takes effect at the end of the paid period.
My subscription isn't recognized
Open the LIMINA+ screen (Profile → Discover LIMINA+) and tap "Restore purchases", using the same Apple ID you bought it with.
Refunds
Refunds are handled only by Apple, at reportaproblem.apple.com.
Photo readings
The free version includes 2 readings a month and LIMINA+ includes 12. The counter resets on the 1st of each month and is shown in Profile. A reading needs an internet connection; offline, you can finish the ritual without one.
Data and privacy
Your journal stays on your phone. To erase everything: Profile → "Delete all my data". Deletion is permanent and we cannot recover anything. Details in the Privacy Policy.
Language and sound
Change the language in Profile → Language (English, French or Spanish). If you hear nothing, check your iPhone's silent switch and the "Silent mode" option in Profile; background ambience is set in Profile → Sounds.
Important
LIMINA offers symbolic rituals; it is not a medical service. In an emergency, call your local emergency number (911, 999, 000 or 112).